• Analysis
• Organization
• Problem Solving

• Reliability & Trustworthy
• Team Player Attitude
• Process Improvement

• Communication
• Ability to Work Independently
• Customer Service

• Appreciation Award - Presented in recognition of your outstanding performance as well as your positive attitude and ability to work with others.
• Accomplishment Award - Presented in recognition of your contributions to the Competitiveness and Performance Management VSM Change Management Process team.
• Accomplishment Award - As key member of the ITOC-NG Project Team, you are being recognized for your efforts in completing a Major Milestone for Phase "O Startup" the completion of Phase 1 and 2 Statement of Work documents.
• Achievement Award - In recognition for all the hard work for the recovery from the Friday the 13th BARS/BERS Blockpoint.
• Accomplishment Award - Thank you for your special efforts in ensuring the success of the PMM Data Quality Process Improvement Project.
• Appreciation Award - Phyllis dropped everything she was working on to create a report that was needed to satisfy a business partner's request for a change to a service level agreement.
• Accomplishment & Appreciation Award - The ITOC IOS Implementation team successfully completed the first milestone to mark the beginning of managing the Boeing IT eBusiness infrastructure.

• Performance and reliability metric support for multiple enterprise computing product & service projects in Boeing IT and CNO (Computing & Network Operations). Customers: 7x24 Operations & Service Transition Core Service, IT eBusiness Infrastructure, DCAC, ITOC (Information Technology Operations Center), CNO Network External Suppliers, Virtual Work Program, Network Services, Desktop Reliability.
• BERS User/Test focal for BERS Blockpoints, create scenarios, test changes and create the Macroscope P770S Test Results Report.
• Design, develop and implement Customer Requirements Database
• Design and maintain C&PM website that hosts over 3,000 charts and reports updated monthly with HTML, JavaScript, CSS, VBScript, SQL, ASP and MS Access Databases
• PMM Web Focal for IT Services Web Working Group
• Schedule and coordinate analysis reporting and web requests with customers
• Design and develop data files & databases, perform Data Quality analysis, produce charts, data & summary reports, document processes

Bellevue College Bellevue, WA: AA Information Systems Degree, June 2010 GPA 3.6: Completed Systems Analysis & Design, Intro to Web Development, English 101, Intro to Programming, Web Development II, Business Data Management Tools.

Bellevue Community College, Bellevue, WA: Project Management Certificate (Introduction to Project Management, IT Project Management, Project Planning & Scheduling Techniques, Requirements Management, Facilitation Skills for the Project Leader, Project Planning Process, Project Execution and Control, Managing the Project Team , Project Management Practicum and more), MS Project Standard 2003 for Project Managers

Boeing: Leadership Certificate Program, Data Modeling, Database Planning, Data Processing, System Thinking, Web Development Certificate, Six Sigma Green Belt, ITIL V3, Lean 101, Lean Software Development: An Agile Approach

Enumclaw High School, Enumclaw, WA: High School Diploma – Business Major

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